Refund Policy

Last updated: 1 November 2026

Subscription plans: 14-day refund on unused credits

If you're not happy with your plan, you can ask for a refund within 14 days of any subscription payment (your first payment or a monthly renewal). We refund the credits from that payment that you haven't used yet, in proportion to the price you paid.

• Example: on the Growth plan ($129 for 125 credits), if you've used 25 credits when you ask, the remaining 100 credits are refunded: 100/125 × $129 = $103.20.
• Credits already used for tests are not refundable, because each test uses live sending and seed-mailbox capacity that we reserve and pay for on your behalf.
• A refund also cancels the plan, so it won't renew.
• After 14 days from a payment, that month's credits are no longer refundable. You can still cancel at any time to stop future renewals.

Credit packs: non-refundable

One-off credit packs are not refundable, whether they're used or unused. Pack credits stay valid for the month you buy them plus one extra month, and we always use the credits that expire soonest first, so pack credits are used before they lapse whenever you're testing.

Credits we return automatically

• If a connected mailbox can't send any test emails during a test (for example, because its password changed), the credit for that mailbox is returned to your balance.
• If a scheduled test can't start for reasons on our side, no credits are used.
• If a test fails because of a fault in our Service, contact us and we'll restore the affected credits.

Billing errors

If you were charged more than once for the same order, or charged a different amount from the price shown at checkout, contact us within 30 days and we'll refund the incorrect charge.

How to request a refund

Email support@placed.email from your account email, within 14 days of the payment. Refunds are paid to your original payment method by Paddle, usually within 5–10 business days.

Your statutory rights

Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record for all our orders. Refunds are processed by Paddle in line with Paddle's Refund Policy. Nothing in this policy affects rights you have under the mandatory consumer protection laws of your country. Where your country gives consumers a right to withdraw from digital purchases, you agree at checkout that the Service starts immediately, and you acknowledge that this right ends for credits once they have been used in a test.